Is it time for you to hire a social media manager?
We make social media management stress free! Your business needs to be posting to your social media platforms regularly. It can help boost your brand awareness and ultimately sales & leads. It can be time-consuming and energy-sapping if you don’t know what you’re doing. Luckily we are here to take that pressure away from you and make it as easy as possible!
Social Media Management
Companies often have multiple social media accounts on many different social platforms. They need to use social media management software and a social marketing team to stay on top of their social media presence.
Until recently, people tasked with social media management only focused on creating and executing plans to generate and post content. However, today’s consumers demand easy and non-disruptive customer support via social channels.
Social managers must schedule posts, respond to questions, manage communities and participate in conversations. Leading companies combine their social customer service effort with their social media management programs. Social customer service includes routing customer service issues to the right department, updating customers about outstanding issues and closing the loop with the customer by seeing issues through to resolution.
Combining social media management and social media engagement is the only way to stay aware of what is being said about your brand and fulfil your customers’ social expectations. It ensures your business is offering a state-of-the-art customer experience. And, perhaps most importantly, it reduces the overall cost of serving your customers.
Social media is rapidly becoming a resource for customer care. Gone are the days when customers would wait in a long line with the hope of resolution or were willing to stay on hold for extended periods of time until they could be helped. On social media, they know that the world is watching. Customers know that brands are likely to quickly resolve their issues if they publicly ask for assistance. For many businesses, this can pose issues since they most likely rely on a marketing team to run their social media management initiatives.
Implementing a hybrid team of customer support specialists along with social media management associates, you’ll be able to balance the mix of addressing the increase in customer engagement and customer support that most, if not all, brands like yours get online
Social Bee supports your social media management activities with Social Bee marketing your engagement requirements are fully covered. Our powerful monitoring tool lets us listen, analyse and engage with social media mentions. It gathers every bit of information about your brand, products and solutions—even when your company handle is not explicitly used by the customer. It uses advanced text analytics to route social messages to the right people. It also enables advance management and closed loop handling. Social Bee monitors conversations happening about your business, even when your brand name is not mentioned. In addition to social media management with regard to conversations and trends, you’ll be able to have insights into the history of customer engagement. This ensures that the loop is closed on all customer inquiries and issues. You can also find trends in consumer issues to proactively address, and perhaps eliminate, in the future.
You need a social media manager that will not only support your social marketing efforts but also ensures no customer is left behind.